At Hero Marketing Agency, we understand the crucial role that effective Customer Relationship Management (CRM) plays in driving transformative success for businesses.
As a dynamic consulting and marketing firm committed to helping our clients thrive, we offer comprehensive CRM management solutions tailored to meet your unique needs.
With years of experience in the field, our team of seasoned professionals possesses deep expertise in all aspects of CRM. We understand that effective CRM is not just about technology—it’s about fostering meaningful relationships with your customers to drive long-term loyalty and growth, as well as providing data to evaluate and manage your digital marketing efforts.
As certified HubSpot partners, we specialize in leveraging the power of HubSpot CRM to streamline your sales, marketing, and customer service efforts. Whether you’re looking to implement HubSpot CRM for the first time or optimize your existing setup, our experts have you covered.
Salesforce is a powerful tool for managing customer relationships, and our team is well-versed in maximizing its potential for your business. From customizing Salesforce to suit your unique workflows to providing ongoing support and training, we’re here to help you harness the full power of this platform.
As Microsoft Dynamics CRM specialists, we offer comprehensive solutions to help you optimize your customer interactions and drive business growth. Whether you’re considering implementing Microsoft CRM or need assistance with customization and integration, our team has the knowledge and experience to guide you every step of the way.
At Hero Marketing Agency, we take a holistic approach to CRM management, focusing not only on technology but also on strategy, processes, and people. Our proven methodology ensures that your CRM initiatives align with your business objectives and deliver tangible results.
We work closely with you to understand your business goals, target audience, and unique challenges. Based on this insight, we develop a customized CRM strategy tailored to your specific needs.
Whether you're implementing a new CRM system or integrating multiple systems for seamless data flow, our experts ensure a smooth and efficient process from start to finish.
We provide comprehensive training and ongoing support to ensure that your team is equipped with the knowledge and resources they need to maximize the value of your CRM investment.
CRM is not a one-time project but an ongoing process. We continually monitor and optimize your CRM initiatives to ensure they remain aligned with your evolving business needs and objectives.
CRM management refers to the process of effectively managing customer relationships and interactions through the use of CRM software and strategies.
CRM management is crucial for businesses to better understand their customers, improve customer satisfaction, increase sales, understand ROI on ad spend and marketing efforts, and drive overall business growth.
CRM systems typically offer features such as contact management, lead management, sales automation, marketing automation, customer service management, reporting and analytics, and integration with other business systems.
Businesses of all sizes and industries can benefit from CRM management, including startups, small businesses, mid-sized enterprises, and large corporations across various sectors such as retail, home services, healthcare, finance, and manufacturing.
Data is central to CRM management, as it allows businesses to capture, store, and analyze customer information, interactions, preferences, and behaviors to make informed decisions and tailor their strategies accordingly.
Successful implementation of CRM management involves defining clear objectives, selecting the right CRM system, ensuring user adoption through training and support, aligning processes with business goals, and continuously evaluating and optimizing performance.
Ready to take your CRM initiatives to the next level? Contact Hero Marketing Agency today to schedule a consultation with one of our CRM experts. Whether you’re looking to implement a new CRM system, optimize your existing setup, or simply explore your options, we’re here to help you succeed.
Your pathway to CRM excellence starts here with Hero Marketing Agency. Let us be your trusted guide on the journey to sustainable success.
As veteran of the NYC & Dallas Advertising Agencies, Kurt has managed paid media for many of the top brands within the country including DIRECTV, Charles Schwab, Ralph Lauren, and the NBA.
His focus involves designing a fully integrated paid media strategy tailored to each business’s goals and objectives. After moving on from the larger Ad Agencies, Kurt shifted his focus on aiding small and mid-sized brands craft their integrated paid media strategy. Outside of his paid media interests, Kurt spends his time rooting for his beloved NY Mets as well as traveling with his wife Lauren and two daughters Chloe & Camille.
Our clients at Hero Marketing Agency consistently praise Kurt for his high-touch communication style, thoroughness, integrated media knowledge, and his strategic approach.
Throughout my 25-year career as a multifaceted and data-driven entrepreneur and senior marketing executive, I have amassed a wealth of business knowledge by starting up five companies, three of which were successfully acquired. In addition, I have consulted in over 70 industries, giving me a unique and multidimensional perspective on business growth and development.
In my current role as Founder and CEO of Hero Marketing Agency, I understand the importance of strong relationships—our agency exists to help companies achieve transformational long-term success. I have a deep passion for working directly with organizations to realize real marketing returns and provide the best and most strategic services available.
I carry a DoD Top Secret Clearance, effective 17 April 2020, received a nomination for the Colorado Springs Advertising ICON award, recipient of multiple ADDY awards, and was honored to be nominated for Businessman of the Year by the Greater Boerne Chamber of Commerce.
Joanna is a creative director, an art director, and a designer with 20+ years of experience delivering world-class creative content. Her career has taken her from London (UK) to New York City, then down to the heart of Texas with her family.
She is a creative leader with proven strategic thinking, problem-solving, effective communication, and management knowledge who forges meaningful connections with internal and client teams. In her role with Hero Marketing Agency, Joanna collaborates with brands, content makers, and storytellers to formulate and bring to life the creative vision through compelling human-centered, results-driven user experiences.
Joanna has worked with various startups to global giants, including J.P. Morgan Chase, Google, Unilever, and Norwegian Cruise Line.
Imagine it’s 2001, and you have a new, yet heavy, phone in your hand with the latest technology— get ready to be in awe — it has a single-color display! Instead of black text on a gray background, you get to look at black text on a blue background.
Yes, it sounds underwhelming, but that’s what level of tech we were excited about. It’s the same year wireless phone providers began to connect networks for text messaging. And it’s the same year Heather entered the marketing workforce.
She has had the benefit of experiencing first-hand the evolution and digitization of marketing tactics. From oil & gas to technology transfer, no industry has been left untouched from the vast increase in data now available at our business fingertips. As a data-driven marketer, Heather has not only an appreciation for, but also a solid understanding of tracking and analyzing data to devise strategies and evaluate performance.
At Hero Marketing Agency Heather collaborates with clients to help them achieve a sound strategy for marketing. First to define and distill their goals. Then to develop strategies for goal achievement, articulating objectives, tactics, and success metrics. Great strategists are dynamic storytellers who have the ability to make the incredibly complex feel simple.
A native Texan, Heather has recently moved back to Texas after 14 years in Northern Indiana. She graduated with a double major in marketing and advertising from Indiana University South Bend with scholarship awards. Her collegiate career began at the University of Texas at Austin, but life and her husband took their adventure north.
She is happy to be back in central Texas where they are close to family and do not need a snow blower in the garage. She enjoys emerging technologies and new consumer electronics. An avid runner, some of her best creative ideas have happened mid-run.
Bob has always been an entrepreneur. He will tell you he has lived the American dream, starting and running his own businesses, which have included oil and natural gas exploration, healthcare, publishing, consumer electronics, e-commerce, franchise operations and marketing agency.
Graduating from the University of North Texas with an accounting degree, Bob received his CPA while an Audit Supervisor for the State of Texas. In 1983 Bob started his first business, an independent oil and gas exploration company, which he operated until 2007.
As the Co-Founder of Hero Marketing Agency, Bob is an invaluable part of the brand, and his talents expand beyond his dynamic abilities with projections and figures. Bob sits on the board and counsels on all matters relating to the brand’s financial well-being, in addition to consulting and handling the business management side for clients of Hero Marketing Agency.
In 2018 Bob added the title Director of Digital Strategy to his name, where his background in auditing and time as a CPA migrate perfectly to crunching data and making clear sense of the ever-changing world of digital strategy for Hero Marketing Agency clients.
Splitting time between Colorado and the Texas Hill Country, Bob is married to his high-school sweetheart of 51 years and loves volunteering in his hometown, where he serves on Boerne’s Planning and Zoning Commission. He also loves exploring the outdoors, bow hunting, cycling, and hiking.
Bob has always been an entrepreneur. He will tell you he has lived the American dream, starting and running his own businesses, which have included oil and natural gas exploration, healthcare, publishing, consumer electronics, e-commerce, franchise operations and marketing agency.
Graduating from the University of North Texas with an accounting degree, Bob received his CPA while an Audit Supervisor for the State of Texas. In 1983 Bob started his first business, an independent oil and gas exploration company, which he operated until 2007.
As the Co-Founder of Hero Marketing Agency, Bob is an invaluable part of the brand, and his talents expand beyond his dynamic abilities with projections and figures. Bob sits on the board and counsels on all matters relating to the brand’s financial well-being, in addition to consulting and handling the business management side for clients of Hero Marketing Agency.
In 2018 Bob added the title Director of Digital Strategy to his name, where his background in auditing and time as a CPA migrate perfectly to crunching data and making clear sense of the ever-changing world of digital strategy for Hero Marketing Agency clients.
Splitting time between Colorado and the Texas Hill Country, Bob is married to his high-school sweetheart of 51 years and loves volunteering in his hometown, where he serves on Boerne’s Planning and Zoning Commission. He also loves exploring the outdoors, bow hunting, cycling, and hiking.