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What are your customers saying about your business? In today’s connected society, it is more important than ever to launch a program to encourage and increase online reviews and monitor and respond to customer feedback from all sites to ensure you are actively engaged in your online reputation management.
Clients don’t care about catchy taglines. They care about great service and experiences. When businesses make their customers happy, their customers do their marketing for them. Happy clients are the most powerful and untapped source of referrals and revenue. Great, consistent reviews are your best way to increase your presence in search engines and grow more leads and business.
Our review management team will track and monitor your reviews from over 200 potential review sites. Additionally, we will respond directly to reviews from Google and Facebook, straight from our review management software, leaving you to do what you do best. The last thing you need is to stress over this ongoing and crucial task for the health of your business.
People are saying great things about your business. Awesome, now let’s tell others how much you are loved. The team at Hero Marketing Agency can auto-post your best reviews to your website as well as top channels like Facebook and Google. We will even create a search engine optimized custom review microsite to increase your online visibility.
Review scores are an important signal for Google and contribute over 15 percent of how Google ranks a local business according to a recent Google Local Ranking survey. It’s going up every year and shows the increased value of Google reviews.
One of our most valuable services is generating positive reviews for our clients. Encouraging customers to leave reviews is the first step in managing your online reputation. Our review management team will work with you to come up with a custom strategy that fits your business and target audience. With your customer or client list, we can request google business reviews automatically via SMS text or email requests. We can then direct the request for reviews to sites that matter most to you like Google, Facebook, and Trip Advisor. Responding to reviews, both positive and negative, is equally important. A prompt response shows your customers that you value their feedback and are committed to providing excellent service. Our team will handle all responses in a timely and professional manner, ensuring that your online reputation remains intact.
Review management is crucial for maintaining your online reputation and credibility. Positive reviews can attract new customers, while addressing negative reviews promptly can help mitigate any potential damage to your brand’s reputation.
Our agency employs strategies to address negative reviews professionally and promptly. We work to understand the concerns of the reviewer and provide solutions to rectify any issues. Our goal is to turn negative experiences into positive ones whenever possible.
Absolutely. We utilize various strategies to encourage satisfied customers to leave positive reviews on platforms relevant to your business. Utilizing SMS and email campaigns we can help increase your positive online presence. Let’s face it, human nature will quickly complain about a perceived bad experience but walk away from a great experience never thinking about leaving a Google review. Asking for reviews and making it easy to leave one greatly increases feedback from satisfied customers.
We tailor our approach based on your industry and target audience. However, we commonly focus on popular review platforms such as Google Business Profile, Yelp, Facebook, and industry-specific sites relevant to your business niche.
Our agency utilizes advanced monitoring tools and software that track reviews across multiple platforms in real-time. This enables us to stay updated on customer feedback and respond promptly to any reviews, whether positive or negative.
We track various metrics, including overall review ratings, review sentiment analysis, review response rate, and changes in online reputation over time. These metrics help us gauge the effectiveness of our strategies and make data-driven decisions to continuously improve your online presence.
Reviews play a critical role in healthcare as they serve as firsthand accounts of patient experiences. They offer valuable insights into the quality of care, bedside manners, and overall patient satisfaction.
Positive reviews can build credibility and trust in healthcare providers, while negative reviews can highlight areas for improvement. Additionally, reviews can help prospective patients make informed decisions about their healthcare choices, ultimately promoting transparency and accountability within the healthcare industry.
Our agency understands the importance of patient confidentiality in the healthcare sector. We have robust protocols in place to ensure that patient information remains confidential while staying HIPAA-compliant when responding to reviews. Our team is trained to uphold strict privacy standards and comply with relevant healthcare regulations.
Online reviews can make or break a business. It is crucial for businesses to actively manage and respond to customer feedback in order to maintain a positive online reputation.
Our review management services can help your business increase its online presence, generate more leads, and ultimately grow revenue through great reviews from satisfied customers.
Let Hero Marketing Agency help you take control of your online reputation today! Call now for a free consultation. Your pathway to marketing excellence starts here.
As veteran of the NYC & Dallas Advertising Agencies, Kurt has managed paid media for many of the top brands within the country including DIRECTV, Charles Schwab, Ralph Lauren, and the NBA.
His focus involves designing a fully integrated paid media strategy tailored to each business’s goals and objectives. After moving on from the larger Ad Agencies, Kurt shifted his focus on aiding small and mid-sized brands craft their integrated paid media strategy. Outside of his paid media interests, Kurt spends his time rooting for his beloved NY Mets as well as traveling with his wife Lauren and two daughters Chloe & Camille.
Our clients at Hero Marketing Agency consistently praise Kurt for his high-touch communication style, thoroughness, integrated media knowledge, and his strategic approach.
Throughout my 25-year career as a multifaceted and data-driven entrepreneur and senior marketing executive, I have amassed a wealth of business knowledge by starting up five companies, three of which were successfully acquired. In addition, I have consulted in over 70 industries, giving me a unique and multidimensional perspective on business growth and development.
In my current role as Founder and CEO of Hero Marketing Agency, I understand the importance of strong relationships—our agency exists to help companies achieve transformational long-term success. I have a deep passion for working directly with organizations to realize real marketing returns and provide the best and most strategic services available.
I carry a DoD Top Secret Clearance, effective 17 April 2020, received a nomination for the Colorado Springs Advertising ICON award, recipient of multiple ADDY awards, and was honored to be nominated for Businessman of the Year by the Greater Boerne Chamber of Commerce.
Joanna is a creative director, an art director, and a designer with 20+ years of experience delivering world-class creative content. Her career has taken her from London (UK) to New York City, then down to the heart of Texas with her family.
She is a creative leader with proven strategic thinking, problem-solving, effective communication, and management knowledge who forges meaningful connections with internal and client teams. In her role with Hero Marketing Agency, Joanna collaborates with brands, content makers, and storytellers to formulate and bring to life the creative vision through compelling human-centered, results-driven user experiences.
Joanna has worked with various startups to global giants, including J.P. Morgan Chase, Google, Unilever, and Norwegian Cruise Line.
Imagine it’s 2001, and you have a new, yet heavy, phone in your hand with the latest technology— get ready to be in awe — it has a single-color display! Instead of black text on a gray background, you get to look at black text on a blue background.
Yes, it sounds underwhelming, but that’s what level of tech we were excited about. It’s the same year wireless phone providers began to connect networks for text messaging. And it’s the same year Heather entered the marketing workforce.
She has had the benefit of experiencing first-hand the evolution and digitization of marketing tactics. From oil & gas to technology transfer, no industry has been left untouched from the vast increase in data now available at our business fingertips. As a data-driven marketer, Heather has not only an appreciation for, but also a solid understanding of tracking and analyzing data to devise strategies and evaluate performance.
At Hero Marketing Agency Heather collaborates with clients to help them achieve a sound strategy for marketing. First to define and distill their goals. Then to develop strategies for goal achievement, articulating objectives, tactics, and success metrics. Great strategists are dynamic storytellers who have the ability to make the incredibly complex feel simple.
A native Texan, Heather has recently moved back to Texas after 14 years in Northern Indiana. She graduated with a double major in marketing and advertising from Indiana University South Bend with scholarship awards. Her collegiate career began at the University of Texas at Austin, but life and her husband took their adventure north.
She is happy to be back in central Texas where they are close to family and do not need a snow blower in the garage. She enjoys emerging technologies and new consumer electronics. An avid runner, some of her best creative ideas have happened mid-run.
Bob has always been an entrepreneur. He will tell you he has lived the American dream, starting and running his own businesses, which have included oil and natural gas exploration, healthcare, publishing, consumer electronics, e-commerce, franchise operations and marketing agency.
Graduating from the University of North Texas with an accounting degree, Bob received his CPA while an Audit Supervisor for the State of Texas. In 1983 Bob started his first business, an independent oil and gas exploration company, which he operated until 2007.
As the Co-Founder of Hero Marketing Agency, Bob is an invaluable part of the brand, and his talents expand beyond his dynamic abilities with projections and figures. Bob sits on the board and counsels on all matters relating to the brand’s financial well-being, in addition to consulting and handling the business management side for clients of Hero Marketing Agency.
In 2018 Bob added the title Director of Digital Strategy to his name, where his background in auditing and time as a CPA migrate perfectly to crunching data and making clear sense of the ever-changing world of digital strategy for Hero Marketing Agency clients.
Splitting time between Colorado and the Texas Hill Country, Bob is married to his high-school sweetheart of 51 years and loves volunteering in his hometown, where he serves on Boerne’s Planning and Zoning Commission. He also loves exploring the outdoors, bow hunting, cycling, and hiking.
Bob has always been an entrepreneur. He will tell you he has lived the American dream, starting and running his own businesses, which have included oil and natural gas exploration, healthcare, publishing, consumer electronics, e-commerce, franchise operations and marketing agency.
Graduating from the University of North Texas with an accounting degree, Bob received his CPA while an Audit Supervisor for the State of Texas. In 1983 Bob started his first business, an independent oil and gas exploration company, which he operated until 2007.
As the Co-Founder of Hero Marketing Agency, Bob is an invaluable part of the brand, and his talents expand beyond his dynamic abilities with projections and figures. Bob sits on the board and counsels on all matters relating to the brand’s financial well-being, in addition to consulting and handling the business management side for clients of Hero Marketing Agency.
In 2018 Bob added the title Director of Digital Strategy to his name, where his background in auditing and time as a CPA migrate perfectly to crunching data and making clear sense of the ever-changing world of digital strategy for Hero Marketing Agency clients.
Splitting time between Colorado and the Texas Hill Country, Bob is married to his high-school sweetheart of 51 years and loves volunteering in his hometown, where he serves on Boerne’s Planning and Zoning Commission. He also loves exploring the outdoors, bow hunting, cycling, and hiking.